It's 2019 ~ the year of the Pig ~ and, according to Chinese culture, the symbol of wealth. What does that mean for you? Hopefully it means that this year will be your lucky year. But, don't make the mistake of relying on luck alone...success also means having a dedication to change, and the keen ability to lend an ear to the needs and wants of the world around you.
Here are some articles to get you started on the road ahead in 2019.
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Industry executives look ahead to 2019
Hotel News Now
There are headwinds ahead for some hotel brand companies and real estate investment trusts, but the overall tone on calls in regards to next year was positive.
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2019 Hospitality Trends: Artificial Intelligence and Personalized Services Innovation
Lauren Fram, G2 Crowd Learning Hub
The hospitality industry, despite being one of the oldest industries, is fully embracing digital transformation. We found this article interesting as it points to the influence that the “always-connected” guest will have on travel patterns and the need for hoteliers to deliver a personalized experience – from researching and booking, to the stay itself and ongoing engagement beyond the stay.
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Hospitality Trends to Look out for In 2019
Hotel News Resource
Ready or not, the new year is upon us and we all have new goals for ourselves and our organizations. Does your 2019 plan take into consideration these key changes expected to hit our industry?
Take note of these trends that can help your business provide what your guests are looking for.
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The Panama Canal – Built to Last
I first became a member of the “Order of the Ditch” when I sailed through the Panama Canal as a young man while working for Princess Cruises. At the time, I didn’t fully appreciate the magnitude of what was involved in creating this incredible engineering marvel. Over the holidays, and this time transiting as a passenger, I made an effort to learn as much as I could about the history and of the canal, how it works and those who built it. Wow…I would encourage you to experience a transit yourself one day if you haven’t had the pleasure.
There are a few lessons that I learned that can apply to business:
- No matter how big the challenge seems, creative people working in collaboration with one another is a formidable force
- A problem can always be broken down into bite-sized pieces
- There will always be onlookers who doubt – just be certain they aren’t on your team
- It is vital that everyone involved understands the big picture and how their work contributes to the desired end result
- Have patience – building something to last takes time
- Surround yourself with a diverse set of people and recognize their unique talents
- Measure twice and cut once
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Introducing Shayla Williams, Director of Revenue Strategies
Shayla Williams began her career in the hospitality industry in Grand Junction, Colorado at The DoubleTree by Hilton, where she quickly acquired a passion for hospitality and revenue management. While in the role of Revenue and Reservations Manager at Grandover Resort in North Carolina, she skillfully strategized to optimize room revenue for transient reservations and assisted the sales department with group pricing and displacement analysis, in addition to managing all distribution channels. She became an expert in both iHotelier and SynXis central reservation systems and played a pivotal role in transitioning the resort from one CRS to another. With a Certificate in Hotel Revenue Management from the American Hotel Lodging & Association, she joins Revenue Matters with an eagerness to develop and implement revenue management strategies in order to positively impact revenue performance at our client properties.
What you may not know, but would love to find out:
- Shayla's morning routine always includes breakfast with her husband.
- If Shayla could have one wish, it would be to live back in Colorado near her family.
- Shayla's favorite place to visit is the mountains…Breckenridge, near her family cabin.
- Shayla never leaves home without her cell phone.
- When the work is done, Shayla enjoys spending time with her husband and catching up on her favorite TV shows.
- A night on the town for Shayla always includes dessert!
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Barbara Bush Foundation for Family Literacy
This year, Revenue Matters is supporting the Barbara Bush Foundation for Family Literacy, which focuses on teaching the children and parents of low-income families to read and write. The goal of the foundation is to provide these families with the opportunity to become more successful in school and in their careers, ultimately resulting in a better life. Revenue Matters will be providing both monetary donations and volunteering services to the foundation, throughout the year.
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Sabre Hospitality Solutions
Through the SynXis Enterprise Platform, Sabre Hospitality Solutions makes it possible for ihoteliers to personalize the guest experience, while improving upon the distribution, operations and retailing of their property. This platform aids in maximizing the hotel's digital presence, engaging guests with personalized offers and triggers to keep them on the path to booking at the hotel, providing call center support for reservation updates, allowing for unique experiences based on past stays and offering the ability to remain engaged, even after the travel is complete.
To find out more, ask your director of revenue strategy or go to: www.sabrehospitality.com.
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Do you know how Revenue Matters can help build your revenue?
Watch this quick 2-minute video to learn more! |
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